Terms of Service

1. Who we are

Seven Links Shipping and Logistics LLC is a logistics provider based in Dubai, UAE. When these terms say "we", "us", or "our", it refers to Seven Links Shipping and Logistics LLC.

2. Using our website

You may use this website for lawful purposes and for requesting information and services. You agree not to misuse the website or interfere with its operation.

Availability and content

We may update, change, suspend, or remove parts of the website at any time. Website content is provided for general information and may not reflect every operational detail.

3. Quote requests and accuracy

When you request a quote, you agree to provide accurate information to the best of your knowledge. If details change, the quote can change.

What affects a quote

• Cargo type, weight, and dimensions.
• Packing method and handling requirements.
• Pickup and delivery locations.
• Routing, availability, and transit timelines.
• Documentation requirements and compliance checks.
• Fuel and carrier charges that can change over time.

A quote is an estimate unless we confirm it in writing as a final rate based on confirmed shipment details.

4. Services and third parties

Our services can include freight coordination, warehousing, packaging, consolidation, and documentation support. Some services may involve third parties such as carriers, terminals, handlers, and partner providers.

When third parties are involved, their policies, schedules, and operational constraints may apply.

5. Pricing, payments, and cancellations

Pricing

Pricing depends on the confirmed shipment details and service scope. Additional charges can apply if shipment details differ from what was submitted, or if delays, storage, inspection, rework, or special handling becomes necessary.

Payments

Payment terms, required deposits, and acceptable payment methods will be shared during the quote and booking process. Services may be paused if required payments are not completed.

Cancellations and changes

If you cancel or change a shipment after booking, fees can apply based on work already completed, carrier conditions, and reserved capacity.

6. Prohibited items and compliance

You agree not to submit or ship prohibited, illegal, or restricted items without proper approvals and documentation. You are responsible for ensuring the shipment complies with applicable export, import, customs, and safety requirements.

Inspections and holds

Shipments may be subject to inspection by authorities or carriers. Holds, delays, or additional documentation requests can occur and may create extra costs.

7. Liability limits

We aim to handle every shipment with care and clear communication. At the same time, logistics includes risks that can occur during transport, handling, and third party processes.

Indirect losses

To the maximum extent allowed by law, we are not liable for indirect or consequential losses such as lost profits, lost revenue, business interruption, or missed opportunities.

Service limits

Our liability, if any, is limited to the service fees paid for the specific service giving rise to the claim, unless a different limit is agreed in writing or required by law.

Insurance

If cargo insurance is needed, request it during the quote stage. Coverage depends on cargo type, route, and insurer requirements.

8. Intellectual property

Website content, branding, visuals, and page design are owned by us or used under license. You may not copy, reproduce, or distribute content without written permission, except for personal use when requesting our services.

9. Privacy

Our Privacy Policy explains how we collect and use personal data when you use the website or contact us.

10. Changes and termination

We may update these Terms of Service from time to time. Continued use of the website after updates means you accept the updated terms.

We may restrict access to the website or decline service if we believe a request is unlawful, unsafe, or non compliant.

11. Governing law and disputes

These terms are governed by the laws applicable in Dubai, United Arab Emirates. If a dispute arises, we will try to resolve it through practical communication first.

12. Contact us

If you have questions about these terms, contact us using the details below.